Transcription Service FAQs

Here are some of our frequently asked questions about our transcription services

How do I upload my files?

Once you have registered as a new client, you can then send files via our upload page or we can set up a shared Dropbox folder for you to use. When sending us your files, please note that any additional information you can provide us with such as your required deadline, number or speakers in your audio or video file, spellings of names/company names, technical terms or transcript specifications (verbatim, discourse analysis, etc) are always appreciated by the typist. We also encourage you to provide us with a mobile telephone contact number (as well as a landline) so that we can contact you easily with any urgent messages.

How do you keep my files safe and confidential?

All files are uploaded and downloaded using 256-Bit Secure Sockets Layer (SSL) processing. This means all of your files are encrypted and fully secure. We have several layers of data security that are implemented. Web servers are deployed using a dual-homed configuration which provides a specific firewall protection to the private network. User files are stored on private network servers and are physically isolated from the public internet for extra security. All of our transcriptionists and secretaries are required to sign confidentiality agreements and will always handle your files with the upmost care and discretion.

Can I have my own login and password?

We are also happy to work set up shared Dropbox folders for sending and receiving transcripts via PC, Mac, tablet, iPad, smartphone or iPhone as we find that this is practical, widely available, free and secure. If you prefer not to use Dropbox, we can provide regular clients with their own login via our website, along with a password for delivery and collection of their completed transcripts. For non-regular clients, completed work can be encrypted and sent back via email.

Can I upload files from my iPhone or iPad?

We can accept direct uploads from your iPhone, iPod, iPad, smartphone or tablet and provide this service for regular clients who have their own login, using the Dictamus dictation app available on iTunes and Google Play. This service can also be provided for new clients, but will require an additional fee. We are also able to receive small files via email.

How much experience do your secretaries have in my industry?

Our secretaries have at least five years experience and training within an industry specific work placement. They are required to provide at least two satisfactory professional references and undergo tests and ongoing training specific to their field of work. You are in experienced hands!

How fast can you turnaround my transcript or secretarial work?

Our transcription turnaround times start from as little as four hours and can be as little as an hour for small admin tasks. Please provide us with advance notice, to avoid disappointment.

Where is Transcription City based?

Our head office is located in London, UK.

What are your rates?

Our rates start from as little as 85p per audio minute. Additional charges may be incurred according to industry, style of transcription, audio quality and number of speakers. For a rough guide, visit our prices page. For an exact quote, contact us.

How do I apply to work for Transcription City?

At Transcription City we pride ourselves on providing the highest quality secretarial and transcription services available. Please visit Transcription City’s work for us page to see if you are eligible to work for Transcription City. There are instructions on how to apply and what experience and training is required.

How do I add captions or subtitles to my videos via YouTube or Facebook?

You can add captions in the form of .srt or .vtt files to both YouTube and Facebook. We have a video on how to do this here but you can also follow these instructions for YouTube or these for Facebook videos. We think that t’s great that you’re adding these as it means that your videos will be much more accessible to those who are deaf or hard of hearing.

What are your Terms and Conditions?

We have a set of terms of conditions that applies to all of our clients. Transcription City Terms and Conditions.
If you have any additional questions about our transcription services or any of our other virtual assistant services, feel free to either give us a call, send us an email or use our instant chat plugin. We’re a friendly bunch here at Transcription City and are always happy to help.

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If you have an urgent transcript or wish to contact us out of hours, please call our emergency mobile number +447741 109768.

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020 881 68584

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Transcription City LTD
SW17 7PQ


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