From Security Risks to Service Gaps: We’ve Closed Them with ISO 27001 Transcription Services and ISO 9001 Transcription Services

Every time you upload a file or send a sensitive recording, you’re placing a huge amount of trust in someone else’s hands. That trust should be earned, not assumed. At Transcription City, we don’t just handle your words. We protect your reputation, your privacy, your compliance and, often, your clients’ peace of mind. Now, we can prove it. We’ve officially achieved ISO 27001 and ISO 9001 certification with the British Assessment Bureau. That means our commitment to both security and quality isn’t just a promise. It’s been tested, audited, and verified by one of the most rigorous standards in the world.

More Than a Badge: Why These Certifications Matter

Let’s be honest. It’s easy for companies to say things like “your data is safe” or “we always deliver top quality.” But unless there’s a system behind those claims, they can fall apart the moment something goes wrong. ISO 27001 is the international standard for information security. It means we’ve looked at every way data might be at risk; from hacking and accidental leaks to human error and we’ve built controls to prevent them. Not just once. Continuously.

ISO 9001, meanwhile, is about consistent service quality. It ensures that every part of our process; from your first enquiry to your final transcript, follows a standardised, monitored, and continuously improved system. So whether you’re working with us for the first time or the fiftieth, the experience should be reliable, accountable, and professional. In short, these certifications mean your files are protected, your deadlines are respected, and your standards are met not by luck, but by design.

Real Security for Real People

One of our clients, a law firm dealing with a sensitive case, recently faced a regulatory audit. They needed to prove how third-party vendors were handling confidential material. Because of our ISO 27001 certification, we could show a full trail of secure access, encrypted transfer, and internal controls without panic, without delays, and without any data ever leaving our secure UK-based system. That level of reassurance isn’t just a box ticked for compliance. It’s a real stress lifted from their shoulders. And for their client, it was the difference between suspicion and trust.

That’s what this is really about.

Why We Chose to Go Through It

Let’s not sugar-coat it; getting ISO certified isn’t easy. It took months of preparation, external audits, team training, internal overhauls, and close examination of how we work at every level, cost money.cost time. But it was worth it. We chose to do it because we believe that people who trust us with sensitive content; legal teams, HR departments, NHS professionals, academics, private clients, deserve more than good intentions. They deserve proof. They deserve to know that we’re not improvising. That we’re not relying on memory or goodwill to get it right. That your files won’t sit forgotten in an inbox or get lost in a poorly organised system. That we’ve built something resilient, not just fast.

For us, it’s not just about meeting a standard. It’s about raising ours.

What This Changes and What It Doesn’t

On your end, nothing will feel different; and that’s a good thing. If you’ve worked with us before, you’ve already experienced the care we put into every transcript, every deadline, every communication.

But behind the scenes, things have changed. There are more checks in place. There’s clearer accountability at every stage. There’s a renewed focus on improvement, rather than just maintenance. And every new team member, every new system, every client request now feeds into a process that’s been designed to keep your data safe and your outcomes consistent. In a world where data breaches, service inconsistencies, and missed deadlines are still too common, we’ve decided that “good enough” is no longer enough.

Why It Matters More Than Ever

We’re living in a time where clients ask tougher questions. Regulators expect more documentation. And digital risks don’t wait for you to catch up. We’ve seen how fragile trust can be. One breach, one sloppy error, one transcript shared with the wrong recipient; it only takes one moment to undo years of hard work.

That’s why these certifications are more than just a new tab on our website. They’re a commitment to every organisation, professional, and person who trusts us with their work. They’re a signal that we’re ready; not just for your project, but for your scrutiny. If You’re Still Outsourcing Without This Protection, Ask Yourself Why

It’s easy to focus on price. Or turnaround time. Or flashy tech platforms. But here’s the uncomfortable truth: if your transcription, translation, or captioning provider isn’t ISO 27001 or ISO 9001 certified, you may be exposing your organisation to unnecessary risk.

Even if nothing has gone wrong yet, how would you know if it did?

Would you be able to trace a leak? Prove compliance? Defend your process in a dispute?

Would your provider be able to stand up to a regulator’s audit; or would they disappear into silence and excuses?

With us, you don’t have to wonder. You don’t have to dig for reassurance. The standard is there. And now, it’s official.

What This Means for Our Clients Moving Forward

Whether you’re an NHS trust looking for secure patient note transcription, a corporate board needing minute-taking for sensitive decisions, or a global brand translating multilingual video content, you can now do it all with full confidence. We’ve built a service that holds up under pressure. One that doesn’t crumble when things get busy. One that doesn’t compromise when shortcuts seem tempting. We’ve always believed that great service should be invisible. The best transcription experience is one where you send the file and forget about it,  because you know it will come back accurate, on time, and fully secure. That’s what we deliver. Every time. Now, it’s certified.

You Deserve a Partner, Not a Risk

There’s nothing exciting about standards on the surface. But when it comes to your data, your workflow, and your professional reputation — they’re everything. ISO 27001 means your data stays private. ISO 9001 means your service stays consistent. Together, they mean your job gets easier. So the next time you choose a provider, don’t just ask what they can do. Ask how they do it and how they prove it.

At Transcription City, we don’t just promise to be secure and accurate. We’ve built our entire company to be exactly that. Certified. Audited. Trusted.

Need transcription, translation, note-taking, or captioning services that won’t let you down?
Get in touch today and see what ISO-certified peace of mind really feels like.

We provide ISO 27001 transcription services, ISO 9001 transcription services and are a secure transcription company. Our services include GDPR-compliant transcription, certified translation and transcription. We have BAB ISO certification to provide information security language services and are your trusted  transcription partner for ISO-certified transcription for legal and medical clients.