Our Inclusion, Accessibility & Equality Pledge
At Transcription City, inclusion is not a box we tick—it’s the way we work, lead, and serve.
We are proud to build a team that reflects real life. Our people come from diverse backgrounds, experiences, and perspectives. Among us are older professionals with deep expertise, women balancing work and caregiving, and talented individuals who are autistic, have ADHD, or live with invisible disabilities. We are stronger because of our differences, not in spite of them.
We believe that everyone deserves the opportunity to thrive in a workplace that recognises their strengths, supports their challenges, and values their voice. That’s why we’ve designed our culture to be flexible, empowering, and genuinely inclusive.
We pledge to:
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Create a culture of respect where individuality is celebrated
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Offer flexible, hybrid working to support neurodivergent needs, disabilities, family life, and personal well-being
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Provide in-house and online training that develops confidence, skills, and pathways for growth
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Match individuals with roles that suit how they work best—whether onsite, remote, focused, or collaborative
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Design processes and systems that are quiet, accessible, and adaptable
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Encourage honest dialogue and collaboration, free from judgment or bias
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Maintain fair pay, equal opportunities, and zero tolerance for discrimination
We also believe inclusion extends far beyond our team. It shows up in the services we provide and the impact we make in the world around us.
Through our work, we are proud to:
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Support disability inclusion by offering accessible transcription, subtitling, and live captioning services
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Help clients remove barriers by making spoken and written content clear, accurate, and available in multiple languages and formats
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Partner with organisations committed to equity, accessibility, and inclusion—including those fighting for the rights of disabled people, vulnerable communities, and underrepresented groups
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Provide inclusive meeting support, such as note-taking and minute-taking, to ensure that every voice is heard and documented clearly
Every service we offer, every project we deliver, and every person we work with is part of our mission to make communication more inclusive. We don’t separate inclusion from excellence. For us, they are the same thing.
We pledge to lead with empathy, deliver with integrity, and always put people first.