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How to buy from Transcription City

Name: Transcription City
Price range: $$$

Public bodies can use the framework buying routes below, subject to each framework’s rules. Anyone can request a direct written quote.

Routes at a glance

Route	Covers	Who can use it
GCA RM6302 Lot 2	Written translation, plus editing, formatting and file recreation	UK public and third sector
GCA RM6302 Lot 3	Transcription, stenography, and recording and logging	UK public and third sector
Procurement Services Y23031	Language services, single lot	UK public sector, including schools
Direct purchase	Any of our services	Any organisation, within its own rules

Subtitling, captioning and sign-language services sit in RM6302 Lot 4, which we are not appointed to. We provide subtitling and captioning directly.

Buying through RM6302

There is no minimum spend. You can award directly or run a further competition.

Direct award

Use direct award only where the agreement’s conditions are met. Follow the current buyer guidance, complete the required call-off documents and record the basis of the award.

Further competition

Invite suppliers on the lot to tender. You can set service levels, security clearance and minimum qualifications.

GCA's RM6302 buyer guidance

Our GCA supplier page

Framework contact: Samuel Lee-Bapty, samuel@transcriptioncity.co.uk

Buying through Y23031

Follow Procurement Services’ current framework user guide for access requirements and the appropriate award route.

Buying directly

Send us the type and length of material, number of speakers or languages, the format you need, your deadline and any security requirements. You get a written quote before work starts.

Request a quote

Security and quality

Projects may involve personal data, evidence and other sensitive material. We agree the appropriate transfer and handling requirements before files are sent. Our certifications and the assurance documents available to your team are set out below.

For your assurance team

On request: completed security questionnaires, our data processing agreement, sub-processor list, certificate copies and policies. We will support a DPIA for new processing.

Request the security pack

Carbon reduction plan (PPN 006)

Certifications

ISO 9001:2015 and ISO/IEC 27001:2022 certified by British Assessment Bureau, part of Amtivo. Certificate numbers 269139 and 269390. The certified scope is the provision of transcription, subtitling, translation, captioning and typing services to worldwide organisations.

The certificates state an expiry date of 29 July 2028, subject to annual assessments and maintaining the required performance standards.

Cyber Essentials Plus, certified by Round Cyber on 29 June 2026. Scope: whole organisation. Recertification due 29 June 2027.

Useful questions before you enquire

Can we buy directly from Transcription City?

The suitable route depends on your organisation and procurement requirements. Contact us with the service and estimated scope and we can identify whether a direct quote or an available framework route is appropriate.

Which public-sector frameworks can be used?

The page lists our current stated appointments, including RM6302 Lots 2 and 3 and Procurement Services Y23031. Check the lot scope and your organisation's procurement rules before selecting a route.

What will the written quote confirm?

The quote confirms the agreed service, scope, output, price and delivery arrangements. Any transfer, access or specialist handling requirements should also be agreed before sensitive files are sent.

How can our security team review your credentials?

Use the credential and scope information on this page as the starting point. Tell us what evidence your procurement or security review requires and we will identify the appropriate current documents.