020 8816 8584info@transcriptioncity.co.ukWhatsApp (opens WhatsApp)RegisterUpload files (opens Dropbox)
Region: UKUS & Canada

Accessibility

Information you can use, support you can reach

We want people to be able to find information and contact Transcription City in a way that works for them.

Using this website

Use your browser’s zoom and text-size controls to make information larger. You can navigate menus, links, search and enquiry forms with a keyboard. The Skip to content link becomes visible when focused.

Optional motion follows your device’s reduced-motion preference. The current film page offers direct Instagram links; opening them takes you to Instagram, which has its own access and privacy settings.

Our accessibility work

We are working towards WCAG 2.2 Level AA. This is a development target, not a claim that the entire website has passed an independent accessibility audit. The rebuild is being checked for keyboard navigation, visible focus, responsive layouts, zoom and reduced motion.

Known limitations

Testing does not yet cover every inherited article, downloadable document or third-party player. Some older content and documents may have accessibility limitations. If information or a film is difficult to access, please tell us what format you need.

Tell us about a problem

Please include the page address, what you were trying to do and the format or support that would help. You do not need to share medical information or confidential project material.

info@transcriptioncity.co.uk · 020 8816 8584

Accessibility information reviewed: 4 November 2026.

What we can do

Choose the support your project needs

Use one service or combine several. We will help you define the right output before work begins.

Questions answered

Useful questions before you enquire

Can information be provided in another format?

Tell us what format or communication adjustment would help and which information you need. The team will confirm what can be provided for that request.

What is the difference between captions and subtitles?

Captions can include speech, speaker identification and meaningful sounds, while subtitles generally present dialogue and may translate it. The appropriate format depends on the audience and platform.

Can you provide live captioning?

Live captioning can be discussed for events and meetings. Include the date, time zone, platform, duration, languages and access arrangements so availability and requirements can be confirmed.

How do I report a problem using the website?

Contact Transcription City with the page address, the problem you encountered, the device or browser used and the adjustment that would help. Do not include confidential project material in the report.

Still unsure? Tell us what you need and we’ll guide you.

Trading since 2011 · incorporated in 2013

Let’s talk about your project

Tell us the service, language, deadline and format you need. We’ll agree the scope and quote before work starts.

A short outline is enough to begin. Please leave confidential files and sensitive case details out of the first message.

ISO 9001 Quality managementISO 27001 Information securityCyber Essentials Plus Independently assessedView credentials and scope